At Zeke Kitchen, we value and respect your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and protect your personal information when you interact with our website, products, and services. By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services to you, including:
a. Personal Information
We may collect personal information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, shipping/billing address.
- Account Information: Username, password, and any other details required to create an account.
- Payment Information: We have Only Cash on delivery (processed securely through third-party payment processors).
- Order Information: Products purchased, order history, delivery preferences.
b. Usage Information
We automatically collect certain information when you visit our website or use our services, such as:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Browsing Information: Pages viewed, links clicked, time spent on the site, and browsing behavior.
- Cookies: We use cookies and similar technologies to enhance your user experience. For more details on how we use cookies.
2. How We Use Your Information
We use your information for various purposes, including:
- Providing Services: To process orders, manage your account, deliver products, and provide customer support.
- Improving Our Website and Services: To personalize your experience, optimize website performance, and enhance the user experience.
- Marketing and Communications: To send promotional emails, newsletters, or other communications you have agreed to receive. You can opt out of marketing communications at any time.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.
3. How We Share Your Information
We may share your information in the following circumstances:
- Third-Party Service Providers: We may share your information with trusted third-party vendors who assist us in providing services, such as payment processors, shipping companies, and email marketing platforms. These service providers are required to handle your information securely and only for purposes specified by us.
- Legal Requirements: We may disclose your information if required by law or in response to legal processes such as a subpoena, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
4. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encryption technologies (such as SSL/TLS) to secure sensitive data during transmission. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You can update or correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to applicable legal or contractual obligations.
- Opting Out of Marketing: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing email we send, or by contacting us directly.
- Cookies: You can manage cookie preferences by adjusting your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.
6. International Transfers
If you are accessing our services from outside the country in which we are based, please be aware that your information may be transferred to and processed in the United States or other countries. By using our services, you consent to the transfer and processing of your data in accordance with this Privacy Policy.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites before providing them with your personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us [email protected]