Shipping Policy

Shipping Policy

Thank you for shopping with Zeke Kitchen! Below is the detailed shipping policy outlining our shipping practices, timelines, and delivery details.

1. Shipping Locations

Zeke Kitchen offers worldwide shipping to a variety of locations. We currently ship to:

  • List Countries or Regions where you ship.

Please ensure that you provide the correct shipping address during checkout. We are not responsible for delays or issues caused by incorrect address details.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. The estimated delivery time depends on your location, and the shipping method chosen. All orders are processed within 2-3 business days.

  • Domestic Orders: Delivery typically takes between 5-7 business days after shipment.
  • International Orders: Delivery times vary by destination but typically range from 7-14 business days.

Please note that delivery times may be affected by customs delays, public holidays, or other external factors beyond our control.

3. Shipping Fees

Shipping fees depend on the weight, size of the products, and destination. Shipping costs will be calculated at checkout based on your location and the shipping method you choose.

  • Domestic Shipping:  rates or details on domestic shipping charges
  • International Shipping: Insert rates or details on international shipping charges.

4. Order Processing

Once you place an order, we will send a confirmation email with the order details. After your order is processed, we will send you a shipping confirmation email with tracking details (if available).

Please note that orders are processed only on business days (Monday to Friday, excluding holidays). Any orders placed on weekends or holidays will be processed on the next business day.

5. Cash on Delivery (COD) Orders

For customers choosing the Cash on Delivery (COD) option, payment will be collected at the time of delivery. Please ensure that someone is available at the delivery address to make the payment at the time of delivery.

  • COD orders are only available in certain locations. Please verify if your area is eligible for COD at checkout.
  • If the customer refuses to pay at the time of delivery or cannot be reached, the order will be canceled, and shipping costs may be incurred.

6. Delivery Issues

If you experience any issues with your delivery (e.g., damaged packages, delayed shipments, or lost orders), please contact our customer service team immediately at [email protected]. We will do our best to resolve the issue promptly.

7. Customs and Import Duties (International Orders)

For international orders, customs duties, taxes, and import fees may apply. These fees are the responsibility of the customer and are not included in the price of the product or shipping costs. Please check with your local customs office for more details on potential duties and taxes.

8. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us at [email protected]